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PIARC (World Road Association), founded in 1909 and comprising 125 member governments from all over the world, is the global forum for exchange of knowledge and experience on roads, road transport policies and practices. With consultative status to the Economic and Social Council of the United Nations, the Association is contributing to a stable and sustainable global development of the road and transport sector.

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Term of the Road Dictionary

total quality management

  • Language : PIARC Road Dictionary / English
  • Theme : Financial and Legal Tools Finance and Procurement Economics and Finance
  • Definition : Management philosophy with the aim of continuous participation and co-operation of all members of the organization in the improvement of products, services and activities. Note: total quality management is directed towards achieving customer satisfaction and the objectives of the organization [EN 14943].
  • Abbreviation : TQM

totales Qualitätsmanagement

  • Language : PIARC Road Dictionary / German
  • Theme : Finanz- und Rechtsinstrumente Finanzen und Vergabewesen Betriebswirtschaft und Finanzen
  • Definition : Unternehmensphilosophie mit dem Ziel der kontinuierlichen Beteiligung und Zusammenarbeit aller Mitglieder des Unternehmens bei der Verbesserung der Produkte, Dienstleistungen und Aktivitäten. Anmerkung: das totales Qualitätsmanagement ist auf das Erreichen der Kundenzufriedenheit und der Zielstellungen des Unternehmens ausgerichtet. [EN 14943].
  • Abbreviation : TQM