Envisioning the Transport Agency of The Future – State of Knowledge

Over the last decade, there have been unprecedented changes impacting the roads and transport sector with the rise of new technologies and service models, climate change, new forms of work and leisure, and the evolution of a complex and technology-enabled mobility ecosystem at a fast pace. This creates a context of the sector facing important challenges originating from systemic and ongoing changes in society, economy and environment. Transportation agencies must keep on track of these trends while [...]

Managing Innovation in Transport Agencies - PIARC Special Project

Objectives PIARC commissioned TRL to undertake a research project to identify the ways in which road and transport agencies encourage and sustain innovation, and to identify any lessons that may be learned from other sectors. Specific objectives included identification of internal and external innovation encouragement strategies, understanding of mechanisms to identify and implement and sustain innovations. The project also sought to develop insights into cultivating a culture of innovation, [...]

Managing Innovation in Transport Agencies - PIARC High Impact Summary

Objectives PIARC commissioned TRL to undertake a research project to identify the ways in which road and transport agencies encourage and sustain innovation, and to identify any lessons that may be learned from other sectors. Specific objectives included identification of internal and external innovation encouragement strategies, understanding of mechanisms to identify and implement and sustain innovations. The project also sought to develop insights into cultivating a culture of innovation, [...]

It´s All About People – Defining and Promoting Diversity and New Talent Management - Technical Report

Market dynamics within the transportation sector, and more specifically, emerging and disruptive technological advancements, have necessitated that Transport Administrations critically review how they proactively manage their unique organisational skills and capabilities in order to better serve current and future customer needs. The purpose of this technical report was to investigate how Transport Administrations managed diversity and talent management within their organisations, encompassing [...]

Customer Experience and Public Value Creation – Technical Report

The World Road Association (PIARC) has explored the performance of road and transport administrations focusing on the customer facing levels of service underpinning asset management, models and frameworks in use, how we capture creation of public value and understanding decisions and practices around communicating, engaging and activating the community. This report focusses its research on what approaches are currently happening across the world in respect of delivering an improved experience for [...]