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PIARC (World Road Association), founded in 1909 and comprising 125 member governments from all over the world, is the global forum for exchange of knowledge and experience on roads, road transport policies and practices. With consultative status to the Economic and Social Council of the United Nations, the Association is contributing to a stable and sustainable global development of the road and transport sector.

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  4. Governance of Road Authorities
  5. Technical Reports

Technical Reports Governance of road authorities

This page lists technical reports of PIARC in the field of Governance of road authorities. These publications are classified chronologically.

  • Improved services for customers

    Needs and expectations of road users evolve. To provide appropriate services, the public sector should be more receptive to their suggestions. To ensure the public value, users must not only be heard but their input should be incorporated into the process and the services provided in the field of transport. This report provides an overview of the concept of the "customer approach". Conclusions are then drawn on the segmentation, the collection of suggestions and the evaluation of user needs. Various [...]

  • The concept of institutional capacity building and review of road sector projects

    Institutional capacity building (ICP) is one of the leading challenges in developing countries and countries with economies in transition.Road sector-related ICB refers to investment in people, institutions and practices that will enable these countries to achieve their road sector development objectives.It is an important means of improving road conditions and ultimately, helping to alleviate poverty.ICB is achieved by acquiring resources, whether they be human, financial, networks, knowledge, [...]

  • The Framework for Performance Indicators

    In 1995, the OECD Road Transport Research Programmed established an Expert Group to investigate Performance Indicators for the Road Sector. From 1996 to 1999, the work group C6.6/7, taking into account the recommendations established by the OECD Road Transport Research Programmed, dealt with the theme of Performance Measures and Benchmarking. Following these two research approaches, the C6.2 work group has considered a more pragmatic approach to help the road administrations, in the field of road [...]

  • A Conceptual Performance Indicator Framework for the Road Sector

    This paper deals with two strategic themes that the PIARC committee C15 on the Performance of Road Administrations was given to examine, namely: to propose an effective performance management framework and to identify internationally comparable measures of performance of the road system and road administrations. The paper develops performance measures for economic, social, health/safety and environmental outcome areas and shows that the importance of each outcome area depends on the stage at which [...]

  • Role and Positioning of the Road Administration

    A Working Group of PIARC Committee C15 analyzed various aspects of the organization, roles and responsibilities of Road Administrations worldwide, in relation to external factors, such as economic development, social demands, environmental and safety concerns, technological development and political concerns. The analysis relies on 36 answers to a questionnaire. The document presents the conclusions drawn on external factors, the link between economic development and the road network, the role and [...]